First, technical services
1, service concept
Service purpose: urgent customer's urgent, want customers to think.
Service concept: the user's demand is our demand.
2, the service commitment: high quality, high efficiency, patient and enthusiastic, careful and thoughtful - until the problem, until the user through.
Two, to provide a scientific system of planning and design
Companies rely on their strong technological advantages, and domestic related cooperation Institute of scientific research strength of rubber dam project planning, dam bag, anchor structure, control system and safety observation device, dam foundation of civil engineering, construction design and professional technical and scientific. The service content includes:
1, to provide customers with the design of the preliminary technical advice, investment estimates and other support;
2, the preparation of each stage of the design documents;
3, to provide product technical conditions;
Three, to assist the construction of the project
1, assist to guide the installation of the product in the contract provisions of the rubber dam installation construction time before the project staff together with the customer engineering staff to prepare for the implementation of the pre inspection and confirmation.
2, the two sides will work together to develop the project schedule to implement the project installation, the company engineering and customer engineering staff should work closely together, according to the division of responsibilities of the two sides to complete the construction task.
3, construction and commissioning after the completion of the acceptance by the two sides of the group acceptance, acceptance after acceptance, put into use by the two sides signed the acceptance report.
Four, goods transport
The company has a fixed relationship with a number of logistics companies, to ensure that the company's goods can be fast, on time, intact to the construction site.
Five, equipment maintenance
1）warranty period product quality assurance
During the warranty period, the customer shall send the qualified personnel to carry out maintenance operation on the product.
Within the warranty period, the equipment appears to belong to the quality of manufacturers, free to repair. Does not belong to the quality of manufacturers, but also actively assist the owners to repair, and only the cost of fees.
2）after the expiration of the warranty product quality assurance
After the warranty expires, the company guarantees to continue to provide maintenance for the facility, the resulting costs borne by the customer side.
Six, service commitment
1, our company has perfect after-sales service system, set up after-sales service installation branch. The installation of technical guidance and service customer service staff has 10 ~ 15 years of manufacturing, installation experience, guide the installation of equipment and customer service service, guide the installation equipment to ensure to meet customer requirements, meet or exceed the specifications.
2, during the operation of equipment, operation and management of our company to guide equipment, according to the requirements of the owners to give help to all aspects of technical training and equipment management unit, the company each year not less than two visits to the new and old customers, timely consultation in the process of equipment operation ideas, reasonable suggestions for your timely adoption of A.
3, the user to enjoy lifelong maintenance services;
4, the user can always get the product and the construction of technical support and free technical training.
Seven, quality assurance system
1, the company through the ISO9001:2000 version of the international certification of quality management, raw materials, process, technology, price and other aspects of each have strict control, with traceability.
2, the company has the world's advanced level of detection system, indicators to reach the domestic first-class level, all products are tested through a comprehensive reliability test, the performance can be guaranteed.